CallCenter Training (Corporate Leadership Training)

88% of Your Customers Who Stop Using Your Services or Products Do So Because of Perceived Employee Indifference or Rudeness!

Call Center Training This workshop will lower costs as it can reduce staff turnover.  Participants will improve productivity and performance.   THIS COURSE IS MEANT FOR: Managers and call center agents  who want to: Improve service excellence Improve employee confidence and job satisfaction Please email us to for details. Alternatively, call us on +27 (0) 65 981 […]

10 TOP SALES SECRETS (Corporate Leadership Training)

"Make A Customer, Not A Sale.” – Katherine Barchetti

TOP 10 SALES SECRETS This workshop will help your sales force discover the specifics of how to develop the traits that will make them successful and how to build positive, long-lasting relationships with their customers.    THIS COURSE IS MEANT FOR: For Sales Professionals who want to: Understand the guidelines for selling Close more sales […]

High-Performance Teams (Corporate Leadership Training)

Talent Wins Games, Team Work Wins Championships

HIGH-PERFORMANCE TEAMS  This workshop is for teams (Inside the Company) that are focused on achieving the same goals. Individuals do not become a team simply by putting on the same uniforms. Nor do persons suddenly transform into a team merely because they show up to the same workplace. So who is a  true team—one whose members […]


Lifting Leaders, Unlocking Organisational Potential!

Leadership development is the cornerstone of all business training and development. Our passion at Ukuphila Leadership Institute  (Ukuphila is the Zulu word, for “life”) is the lifting of leadership capacity to unlock organizational potential! All leaders have a “leadership lid,”  The lower a person’s lid, the lower his ability to lead, the lower his ability to lead, […]

How To Avoid An Argument

When Every Well-meaning Word Uttered is like Throwing Bullets into a Fire!

Its true, “blessed are the peacemakers…” but sometimes, one can find himself in a situation where every effort initiated toward forging peace seems to fuel the fire of contention, and when every well-meaning word uttered, is like throwing bullets into a fire. So what is the science of being a peacemaker and how can you […]


As frustrating and confusing as your particular setback may be at the moment, as frightening or overwhelming the situation is or have been. Giving up on your dream, business, marriage or anything another thing for that matter is not a good idea.


what it takes to change your situation is much less
of an ordeal than you may think. The issues and problems you think and feel to be mountains and giants are most likely only pebbles and dwarfs.


Some else is fighting a greater battle than you right now.
As for your dream, it is worth fighting for, and investing whatever it takes on your part to make it what it can be, and you will be relieved when you gradually realize,

You will get what you want when you know what to do!

Telephone Etiquette (Corporate Leadership Training)

Not All Storms Come To Disrupt Your Life, Some Storms Come To Direct Your Path!

TELEPHONE ETIQUETTE  This workshop is for call center agents helping them to; improve confidence, increase sales, gain new customers and retain clientele. The workshop is also doe call center management and staff.        Please email us to for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted […]


Developing And Growing People Is A Leader's Highest Calling!

Leadership is the most critical component of building a thriving business. However, there is a difference between an average leader and effective Leader. I’ve been away on holiday recently near the Indian Ocean, north of Durban, South Africa. Known as “Umhlanga” the area is famous for its warm coastline and bronze sandy beach, making it a […]


The Single Biggest Obstacle a Person Faces When Trying to Accomplish a Goal

The blueprint is not in a power point format or sketched on a whiteboard in some bible school. It is hidden deep within God’s Word, principles that govern every aspect of life, including business success. God is the original entrepreneur and Eden is the first market place where gold is the first currency. Adam was […]


The Seven Revelations of Loyalty!

Loyalty is essential for organizational and relational success. But loyalty is a two-way street. It works both ways, top-down and bottom-up. For you to benefit from what I call  The Reciprocal Success Effect…  pledging your loyalty to an organization or a relationship must be done correctly. Do you have a desire… to demonstrate your loyalty […]