CallCenter Training (Corporate Leadership Training)

88% of Your Customers Who Stop Using Your Services or Products Do So Because of Perceived Employee Indifference or Rudeness!

Call Center Training This workshop will lower costs as it can reduce staff turnover.  Participants will improve productivity and performance.   THIS COURSE IS MEANT FOR: Managers and call center agents  who want to: Improve service excellence Improve employee confidence and job satisfaction Please email us to shan@drshanthumbran.com for details. Alternatively, call us on +27 (0) 65 981 […]

10 TOP SALES SECRETS (Corporate Leadership Training)

"Make A Customer, Not A Sale.” – Katherine Barchetti

TOP 10 SALES SECRETS This workshop will help your sales force discover the specifics of how to develop the traits that will make them successful and how to build positive, long-lasting relationships with their customers.    THIS COURSE IS MEANT FOR: For Sales Professionals who want to: Understand the guidelines for selling Close more sales […]

High-Performance Teams (Corporate Leadership Training)

Talent Wins Games, Team Work Wins Championships

HIGH-PERFORMANCE TEAMS  This workshop is for teams (Inside the Company) that are focused on achieving the same goals. Individuals do not become a team simply by putting on the same uniforms. Nor do persons suddenly transform into a team merely because they show up to the same workplace. So who is a  true team—one whose members […]

LOYALTY, ACTUALLY MEANS SOMETHING 

I read a saying one day that said, “Honesty is an expensive gift, don’t expect it from cheap people.”

Well, the same can be said about loyalty, don’t expect it for Christmas from unscrupulous people.

If you did not get it yet let me say it again,

Your Destiny is Connected to Your Loyalty.

WHO you are -define WHAT you become.

So what is loyalty?

Loyalty is a radicule adherence to a principle, person or organization.

One of the truest tests of loyalty is revealed in the company a person keeps.

As Jay Z also once said,

“don’t tell me what they said about me, tell me why they were so comfortable to say it to you?”

Don’t be disturbed when so-called “friends, business associates, ministry associates” expect you to trust them while you are still couching up the water from the last time they let you drown.

Remember,  “True Friends Have The Same Enemies.” (Mike Murdock.)

My advice to you, if a person is full of self, it means they are empty of substance.

Invest in loyal people!

COOPERATE LEADERSHIP TRAINING AND DEVELOPMENT

Lifting Leaders, Unlocking Organisational Potential!

Leadership development is the cornerstone of all business training and development. Our passion at Ukuphila Leadership Institute  (Ukuphila is the Zulu word, for “life”) is the lifting of leadership capacity to unlock organizational potential! All leaders have a “leadership lid,”  The lower a person’s lid, the lower his ability to lead, the lower his ability to lead, […]

NEVER GIVE UP ON YOUR DREAM

As frustrating and confusing as your particular setback may be at the moment, as frightening or overwhelming the situation is or have been. Giving up on your dream, business, marriage or anything another thing for that matter is not a good idea.

Listen,

what it takes to change your situation is much less
of an ordeal than you may think. The issues and problems you think and feel to be mountains and giants are most likely only pebbles and dwarfs.

Remember,

Some else is fighting a greater battle than you right now.
As for your dream, it is worth fighting for, and investing whatever it takes on your part to make it what it can be, and you will be relieved when you gradually realize,

You will get what you want when you know what to do!

SERVANT LEADERSHIP

"The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant." -Max DePree

SERVANT LEADERSHIP This workshop is for managers, executives, and team leaders. Servant leadership shows how strategic leaders can boost their employee’s confidence and further their success at the same time. (Email or call us for more information: shan@drthumbran.com / +27 65 981 3292)  Return to main menu THIS COURSE IS MEANT FOR:   Strategic  leaders who want […]

Telephone Etiquette (Corporate Leadership Training)

Not All Storms Come To Disrupt Your Life, Some Storms Come To Direct Your Path!

TELEPHONE ETIQUETTE  This workshop is for call center agents helping them to; improve confidence, increase sales, gain new customers and retain clientele. The workshop is also doe call center management and staff.        Please email us to shan@drshanthumbran.com for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted […]

THE FOUR FACES OF FEAR

The Single Biggest Obstacle a Person Faces When Trying to Accomplish a Goal

The blueprint is not in a power point format or sketched on a whiteboard in some bible school. It is hidden deep within God’s Word, principles that govern every aspect of life, including business success. God is the original entrepreneur and Eden is the first market place where gold is the first currency. Adam was […]

THE BATTLE AGAINST MEDIOCRITY

Excellence Repels Mediocrity Just As Mediocrity Drives Away Excellence!

It is true, “The World’s Most Powerful Leadership Principle”  is found in this simple audacious truth: invest in the search for the right people, convert them into teams who catch the vision, and execute the strategy and goals to RUN with the vision.     This principle applies to both businesses large and small, that for-profit […]